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Communication In Response to Covid-19 (Coronavirus) and Business Continuity

Updated: Jun 4

To HyperProtect Partners & Customers We know that you our partners and customers depend on HyperProtect for your cyber security services. I wanted to send you a personal note to let you know how HyperProtect is dealing with the COVID-19 (Coronavirus) global outbreak and emergency. Our foremost concern is for the health and safety of our employees that deliver our 24×7 services to you our partners and customers. With this same priority, ensuring there are no business impacts to our services is highly possible by our services business model.

About our Infrastructure & Work Force HyperProtect has made a significant investment in infrastructure to ensure all HyperProtect customer facing services are cloud based to minimise service outages. HyperProtect support is centrally provided by the (SOC) Security Operations Center located in Rochester NY, which is augmented with a remote site, with virtual working resources. The command and control are managed out of our SOC, and customer remote site will remain fully operational. With this operational model, the company’s workforce has the capability of working virtual, therefore we do not anticipate any business impacts due to COVID-19.

Although we do not anticipate any office closures, we cannot anticipate or control local State & Government decisions for work closures in Rochester, NY. If we are mandated by local agencies to close our offices due to COVID-19, we would invoke our business resumption plans and direct the workforces (if affected) to work virtually. Our command and control will still maintain oversight to the day to day operations and the support provided by HyperProtect. Continued Monitoring and Adjustment At HyperProtect, we recognise that in the coming days there will be a strain put on the infrastructure of all companies doing business (virtually) in our global workplace. We will continue to monitor for changes in cyberthreat patterns and adjust our support focus as required to maintain the level of service provided. Again, our SOC remains fully operational 24×7 and is continuously monitoring for any new security threats that may emerge. To obtain a daily historical status of our services, we invite our partners and customers to visit our Systems Status Page at https://trust.hyperprotect.cloud Thank you for being a HyperProtect customer and entrusting us with your Cyber network threats and security needs. These are challenging times, but I want you to know that we stand ready to help however we can. We understand the critical role we play in the Cyber Security of our partners and customers infrastructure and we are continually humbled by the trust you place in us. Together, we will get through this. — Joe Morin Co-founder & CEO HyperProtect, LLC ( www.hyperprotect.com )

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