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FREQUENTLY ASKED QUESTIONS

  • Linking
    This website contains links to other websites and resources and is provided for convenience only. HyperProtect has not reviewed the linked websites and is not responsible for the content or availability of any linked websites. The inclusion of any link to a website does not imply endorsement by HyperProtect of the website or their entities, products or services.
  • Rules of Conduct
    Your use of this website is subject to all applicable local, state, national and international laws and regulations, and you agree not to violate such laws and regulations. Any attempt by any person to deliberately damage this website is a violation of criminal and civil laws. HyperProtect reserves the right to seek damages from any such person to the fullest extent permitted by law. ​ In addition, you agree not to post or transmit through this website any material or content that violates or infringes in any way the rights of others or solicits, encourages or promotes the use of illegal substances or activities, which is unlawful, threatening, abusive, harassing, defamatory, libellous, derogatory, invasive of privacy or publicity rights, vulgar, obscene, bigoted or hateful, profane, scandalous, pornographic, indecent or otherwise objectionable, gives rise to civil or criminal liability or otherwise violates any applicable law. You may not engage in any activity on this website that restricts or inhibits any other user from using or enjoying this website by “hacking”, “cracking”, “spoofing”, or defacing any portions of this website. You may not post or transmit through this website advertising or commercial solicitations; promotional materials relating to website or online services which are competitive with HyperProtect and/or this website; software or other materials that contain viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components, political campaign materials; chain letters; mass mailings, spam mail, any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents. You may not harvest or collect information about website visitors without their express written consent.
  • Monitoring
    HyperProtect has the right, but not the obligation, to monitor the content of this website, to determine compliance with these Terms of Use and any other operating rules established by HyperProtect. HyperProtect has the right in our sole discretion to edit, refuse to post or remove any material submitted to or posted on this website that we find to be in violation of these Terms of Use or is otherwise objectionable. You are solely responsible for any information you post, transmit or otherwise make available on this website. You acknowledge and agree, that HyperProtect does not have any liability for any action or inaction with respect to any conduct, communication or posting on this website.
  • Rights in Content
    By displaying, publishing and making available for download and use by others any content, messages, text, files, images, photos, video, sounds, profiles, works of authorship, or any other materials (“Content”) you give HyperProtect a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any content which you submit, post or display on or through the website. You agree that this license includes a right for HyperProtect to make such content available to other companies, organizations or individuals with whom HyperProtect has relationships for the provision of services, and to use such Content relating to those services. You understand that HyperProtect may (a) transmit or distribute your content over various public networks and in various media; and (b) make such changes to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit HyperProtect to take these actions. You confirm and warrant to HyperProtect that you have all the rights, power and authority necessary to grant the above license.
  • Indemnification
    Any person or corporation submitting content to this website agrees to defend, indemnify and hold HyperProtect and its parent, subsidiaries, affiliates, officers, directors, shareholders, predecessors, successors in interest, employees, agents and licensors harmless from and against any and all claims, losses, liabilities and expenses (including attorneys’ fees) related to or arising out of such submitted content, including without limitation claims made by third parties related to any false advertising claims, liability claims for products or services sold by the person or corporation submitting such content, claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided (pertaining to the submitted content), even if such content is reviewed by HyperProtect prior to publishing on the website.
  • Disclaimer
    This website and all content, materials, information, software, products, and services are provided on an “as is” and “as available” basis. Your use of this website is at your own risk. HyperProtect makes no warranties or representations, express or implied, as to the functionality or usefulness of this website or any content. HyperProtect disclaims all warranties, express or implied, including without limitation warranties of merchantability and fitness for a purpose. HyperProtect disclaims liability for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages, or lost profits, that may result, directly or indirectly, from your use of this website or any content, including without limitation any damage to computer systems, hardware or software, loss of data, or any other performance failures, or any errors, bugs, viruses or other defects that result from or are associated with use of this website or any content. HyperProtect makes no warranty that, (i) the service will be uninterrupted, timely, secure, or error-free, (ii) the results that may be obtained from the use of the service will be accurate or reliable, (iii) the quality of any products, services, content, information, or other materials purchased or obtained by you through the service will meet your expectations, (iv) any errors in the software will be corrected, or that this website, its content, and the server on which the website and content are available are free of viruses or other harmful components. Any material (including content) downloaded or obtained using this website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any material. Information created by third parties that you may access on this website or through links is not adopted or endorsed by HyperProtect and remains the responsibility of the third party.
  • ​Limitation of Liability
    To the fullest extent permitted by law, HyperProtect is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the website, even if HyperProtect has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to (a) the use of or the inability to use the website; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from the website; (c) statements or conduct of any third party on the website, including without limitation unauthorised access to or alteration of transmissions or data, malicious or criminal behavior, or false or fraudulent transactions, or (d) content or information you may download, use, modify or distribute. To the extent any jurisdiction does not allow the exclusion or limitation of direct, incidental or consequential damages, portions of the above limitation or exclusion may not apply. HyperProtect does not exclude or limit liability for death or personal injury caused by its negligence or for liability resulting from its gross negligence or wilful misconduct or fraud.
  • Jurisdiction
    This agreement and all claims relating to the relationship between the parties are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
  • Severability
    If one or more of the provisions contained in these Terms of Use is held invalid, illegal or unenforceable in any respect by any court of competent jurisdiction, such holding will not impair the validity, legality, or enforceability of the remaining provisions.
  • Collection of your Personal Information
    HyperProtect collects personally identifiable information, such as e-mail address, name, work address and telephone number. HyperProtect also collects demographic information which is only used in aggregate and not unique to you as an individual including postal code. There may also be information about your computer hardware and software that is automatically collected. This information can include your IP address, browser type and domain names. This information is used by HyperProtect for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the HyperProtect website. In the event that you contact us for support through the website, we may also request that you provide additional information relevant to the support requested by you. You are under no obligation to provide such information. However, we cannot guarantee that we can provide support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to support, and/or information drawn from such communications, for statistical and/or reference purposes. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the HyperProtect website, this information may be collected and used by others. HyperProtect encourages you to review the privacy statements of websites you may link to from HyperProtect so that you can understand how those websites collect, use and share your information. HyperProtect is not responsible for the privacy statements or other content on websites other than HyperProtect web site.
  • Use of your personal information
    HyperProtect collects and uses personal information to operate the HyperProtect website and deliver the services you have requested. HyperProtect may also use your personally identifiable information to inform you of other products or services available from HyperProtect and its affiliates. HyperProtect may also contact you via surveys to conduct research about your opinion of current services or of potential new services. HyperProtect does not sell, rent, or lease its customer lists to third parties. We share your Personal Information only with your consent or to business partners and affiliates as described below: Agents: We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, HyperProtect's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if HyperProtect, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of HyperProtect's may continue to use your Personal Information as set forth in this policy. Protection of HyperProtect and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with any law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of HyperProtect, our employees, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. HyperProtect may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, HyperProtect may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to HyperProtect, and they are required to maintain the confidentiality of your information. HyperProtect does not request, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. HyperProtect reserves the right to keep track of the websites and pages you visit within HyperProtect, in order to determine what HyperProtect services are the most popular and relevant to you. This data is used to deliver customised content and advertising within HyperProtect to customers whose behaviour suggests that they are interested in a particular subject area. The HyperProtect website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on HyperProtect or the site; (b) protect and defend the rights or property of HyperProtect (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of HyperProtect, or the public.
  • Use of Cookies
    The HyperProtect website may use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HyperProtect services or websites you visit. If you provide HyperProtect with user information, you have the following rights with respect to that information: To review the user information that you have supplied to us To request that we correct any errors or omissions in information you have supplied to us To request that your user information not be used to contact you To request that your user information be removed from any solicitation list that we use To request that your user information be deleted from our records To opt out of being solicited by this website or third parties If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorised third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the HyperProtect website and services. To exercise any of these rights, please contact us using the contact information on the Contact Us page of this site.
  • Security of your personal Information
    No method of safeguarding information is 100% secure. HyperProtect uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. HyperProtect secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure.
  • Contact Information
    HyperProtect welcomes your comments regarding this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please contact HyperProtect using the contact information on the Contact Us page of this site.
  • Read
    The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from May 25 2018. The GDPR imposes new obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens. We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of all relevant Data Protection Legislation, including GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation that state: Personal data shall be: Processed lawfully, fairly and in a transparent manner in relation to the data subject Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed Accurate and, where necessary, kept up to date Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures HyperProtect respect our customer and learner’s rights to data privacy and protection and as such we have revised our internal policies, procedures, working practices in order to meet the requirements of the GDPR. We place a high priority on protecting and managing data in accordance with accepted standards and indeed helping our customers utilise our products and services to the same end. HyperProtect are committed to compliance with the GDPR as both a processor and controller of personal data and have established a working group to lead our GDPR implementation project and ensure compliance on an ongoing basis. Further information is available within our Privacy Policy and Data Processing Agreement. If you have any further questions please speak to your account manager or contact HyperProtect using the information on the Contact Us page.
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